How do I cancel a monthly contribution?

We require a clear instruction detailing which direct debit you wish cancel.

We need to receive your instruction to amend the direct debit 10 working days before we collect your payment, the dates we collect are either 1st or 16th of the month.

If we have received the instruction to cancel with less than 10 working days before the collection date, we will collect your payment as normal and then we will cancel the direct debit for the month after.

Once we have cancelled your direct debit, a confirmation letter will be sent.


You can instruct us by calling the below telephone number:

0800 20 40 20 or from abroad (0044) 1268 444 470 

Our telephone lines are open Monday – Friday 9.00 am to 5.30pm.




You can fax an instruction to us on:


0845 246 1852



You can write to us using the address below:

JP Morgan

PO Box 12272



CM99 2EL