Accessibility Statement

In the creation of this website, we are committed to making the content accessible to the widest possible audience. Our aim is to ensure that web pages available on this site comply with Priority 1 items of the W3C Web Content Accessibility Guidelines and best practice recommendations as stated by the Web Accessibility Initiative.

Our goal of continuous improvement means that we regularly review pages and documents to upgrade any legacy content to comply with current accessibility standards.

  • Design is controlled using stylesheets allowing for the control of font size and more. 
  • Images that contain important information will have appropriate alternative text.
  • Text size can be controlled through your chosen web browser, please consult the browser help documentation for more information

Adobe Acrobat Portable Document Format (PDF) Files

If you are using assistive technologies and are unable to access the contents of PDF documents, Adobe Systems, Inc., provides a free translation service through their Adobe Access web pages which will translate PDF files to web pages (HTML documents).

For pages that are not viewed directly from the internet, Adobe Access has a free downloadable accessibility plug-in for use with the latest versions of the Adobe Acrobat Reader for virtually all operating systems. This plug-in allows access to PDF documents with assistive technologies. Please visit the Adobe Access web site for further information.

Browser compatibility

These pages are designed for modern web browsers, but should be accessible in all browsers. This includes simple text browsers and adaptive browsers. The pages may not appear the same in old browsers or browsers that do not follow internet standards, though the information should still be accessible.

Additional Servicing needs

If you have any questions or you have any additional servicing needs, you can contact our Client Services Team via:


0800 20 40 20

Our telephone lines are open Monday – Friday 9.00 am to 5.30pm.


You can write to us using the address below:

JP Morgan

PO Box 12272



CM99 2EL